Order Guidelines
Ordering Procedure
HOW TO ORDER
Product Selection: Find your desired products through the search function or by exploring different categories.
Cart management: Add the selected items to your shopping cart. If an item is not available, you can contact customer support for assistance.
Checkout Process: Proceed to checkout, enter the necessary information, choose your shipping and payment methods, and finalize your order.
Payment Methods:
Bank Transfer: Options for bank transfers are provided.
Other Methods: For alternative payment methods, specify your preference in the order notes and further instructions will be provided.
Delivery Policy
Delivery Areas
Domestic Deliveries: For all our valued customers, we ensure that your orders are delivered efficiently and securely throughout the Philippines. We utilize reputable third-party couriers, such as, LBC, and J&T Express, for all our shipping needs.
Shipping Charges
LBC Delivery: Shipping charges are based on LBC's current rates.
Lalamove: Charges vary according to their rate system.
J&T Express Delivery: Shipping rates are determined by J&T Express's pricing.
Pick Up in Store: Pickup options are generally available within the same day. No shipping charges apply.
Pickup Location
Pick Up in Store: Orders can be picked up at our location - National Highway, Alangilan, Batangas, 4200 Batangas.
Office Address: National Highway, Alangilan, Batangas, 4200 Batangas.
Processing Time
Orders are typically processed within 1-2 business days.
Delivery Timeframes
LBC Delivery: Delivery timeframe is subject to LBC's courier service schedule.
Lalamove: Generally available within the same day.
J&T Express Delivery: Delivery times follow J&T Express's courier schedule.
Pick Up in Store: Pickup options are generally available within the same day.
Order Tracking
LBC Delivery: A tracking number is provided via email post-shipping.
Lalamove: Tracking details will be provided in order to track orders in real-time through respective mobile apps.
J&T Express Delivery: Tracking details provided in line with J&T Express's tracking capabilities.
Packaging
All items are securely packed to ensure they arrive in perfect condition.
Damaged or Lost Items
In case of damaged or lost items, please contact us immediately for assistance.
Special Requests
For any special delivery requests, please contact our customer service.
Changes to Orders
Changes to orders can be made before the order is processed.
Customer Service Contact
If you have any questions or concerns regarding this cancellation policy, please don’t hesitate to reach out to us using the provided contact information below:
Email: elexhub@gmail.com
Phone: +63 965 523 5289
Facebook Page: www.facebook.com/elexhub
Cancellation Policy
Thank you for choosing Elexhub Electronics for buying a product. We understand that sometimes a purchase doesn’t work out and you may need to cancel your order. The following policy outlines the process for canceling a purchase of an electronics product from our company.
Cancellation Before Shipment
Customers may cancel their order for a full refund if the cancellation is made before the product has been shipped. To cancel your order, please contact our customer service team.
Cancellation After Delivery
To cancel, the product must be returned at your expense. Upon receipt and inspection, we will process your refund.
Non-cancellable Items
Non-cancellable items are the ones that have been opened and used.
Cancellation by Company
Elexhub Electronics has the right to cancel any order or service due to events beyond our control. In such a case, you will be notified at the earliest opportunity.